Customer Support Management
A full-suite of functions allowing your organization to assist your customers in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product/service.
Turn incoming emails into tickets. No more questions slipping through the cracks. Log customer issues as tickets. They can then be assigned to team members, organized and prioritized, and tracked in a central location.
Save and reuse your most helpful emails for swift and excellent customer communication.
Chat directly with customers through a live chat widget on your website, giving them the help while the iron is hot.
Multi Channel Switching
Allow live chat agents to switch their communication channel with customers from live chat or Facebook Messenger to email, while still keeping the conversation open and on the same thread.
We have more features under our Customer Engagement Support
The Sales Machine offers over 100 features. Learn more about how it can help your organization build and maintain relationships with customers when you schedule a free demo.